How many of your helpdesk calls are related to printers? In some organizations, printer issues are the reason for up to 50% of helpdesk calls. On top of that, most users consider a printer problem to be urgent.

The challenge is that most IT departments do not specialize in printers—especially the mechanical part of maintenance and repairs. As a result, printers can become a costly distraction for IT personnel, keeping them from working on key corporate initiatives.

We Can Be Your Printer Helpdesk
We can take care of your printer issues. With our Corporate LaserCare packages, we provide on-site support for your fleet of printers. When your users have issues, they can call us instead of the IT department. If there is a mechanical problem, we come to your office to fix it. Outsourcing this aspect of your IT department will keep your staff focused on key projects.

Remote Monitoring
Web Jetadmin gives you a real time look at the status of your printers and multifunction systems. Many problems can be diagnosed and resolved remotely, reducing on-site service calls and disruptions. With our Corporate LaserCare Platinum Plus program, we monitor your network and the supply levels of each of your devices. Our goal is to fix problems before users notice them and to restock supplies before they run out.